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Privacy Policy

Last updated: 30 October 2025

 

 

1. Introduction

 

 

Welcome to Nicolalilleycounsellingandpsychotherapy.com (“we”, “our”, “us”).

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and safeguard your data when you contact us through our website.

 

By using our website, you agree to the terms of this Privacy Policy.

 

 

 

2. Information We Collect

 

 

When you use our contact or enquiry forms, we may collect the following information:

 

  • Your name (if provided)

  • Your email address

  • Your telephone number

  • The message or enquiry you send us

 

 

We do not collect payment details, create user accounts, or use automated decision-making systems.

 

 

 

3. How We Use Your Information

 

 

We use your personal information only to:

 

  • Respond to your enquiry or message

  • Arrange counselling or psychotherapy appointments

  • Maintain our administrative records

  • Comply with legal and ethical obligations as a registered counsellor/psychotherapist

 

 

We do not share your information with third parties for marketing or advertising.

 

 

 

4. Legal Basis for Processing (GDPR)

 

 

Under the UK and EU General Data Protection Regulation (GDPR), we rely on the following lawful bases:

 

  • Consent: when you submit your details voluntarily via our website forms.

  • Legitimate interest: to respond to your enquiry and manage client relationships.

  • Legal obligation: to comply with professional, ethical, or legal requirements in counselling practice.

 

 

 

 

5. How We Store and Protect Your Information

 

 

Your personal data is stored securely and accessed only by the practitioner, Nicola Lilley.

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Data submitted via Wix forms is processed in accordance with Wix.com’s privacy and data-processing standards.

 

We will retain your personal data only for as long as necessary to respond to your enquiry or to meet professional and legal requirements.

 

 

 

6. Cookies and Analytics

 

 

Our website is built on the Wix platform, which may use cookies or similar technologies to ensure proper functionality and improve user experience.

We do not use analytics or marketing tracking tools directly.

You can manage your cookie preferences through your browser settings.

 

 

 

7. Sharing Your Information

 

 

We do not sell, trade, or rent your personal information.

We may share limited data only when required by law or to protect our legal rights.

 

 

 

8. Your Data Protection Rights

 

 

Under the UK GDPR and EU GDPR, you have the following rights:

 

  • The right to access your personal data

  • The right to request correction of inaccurate information

  • The right to request deletion (“right to be forgotten”)

  • The right to restrict or object to processing

  • The right to data portability

  • The right to withdraw consent at any time

 

 

To exercise any of these rights, please contact us at lilley.therapy@gmail.com.

 

If you believe your data has been handled improperly, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK: www.ico.org.uk.

 

 

 

9. Third-Party Services

 

 

Our website is hosted on Wix.com, which provides the online platform for this service.

Your data may be stored through Wix’s data storage and databases, located on secure servers behind firewalls.

For more information, please review Wix’s Privacy Policy

Disclaimer

​

1. General Information Only

The information contained on this website and blog is provided for general informational and educational purposes only. It is not intended to replace or substitute for professional counselling, psychotherapy, or medical advice, diagnosis, or treatment.

If you are concerned about your mental health or wellbeing, you should consult a qualified mental health professional or your GP.

 

2. No Therapeutic Relationship

Accessing or reading the content on this website, or contacting the counsellor through this site, does not constitute or establish a therapeutic or counselling relationship. A professional relationship is only formed once a formal counselling agreement has been signed and sessions have commenced.

 

3. Professional Advice Disclaimer

While reasonable efforts are made to ensure that the information shared is accurate and up to date, no warranty or representation is given that it is free from error or omission. The author and website owner accept no liability for any loss, damage, or distress caused directly or indirectly through the use of, or reliance upon, any information contained on this site or blog.

 

4. Emergency and Crisis Situations

This website is not intended for use in crisis or emergency situations.

If you are in immediate danger or need urgent help, please contact emergency services (dial 999) or reach out to one of the following:

 

  • Samaritans – Call 116 123 (free, 24/7)

  • NHS 111 (for urgent but non-emergency medical help)

  • Shout – Text 85258 for free, confidential mental health support

  • Mind – Visit www.mind.org.uk

 

 

5. External Links

This website may include links to other websites or resources. These are provided for convenience and informational purposes only. The author or counsellor does not endorse and is not responsible for the content, accuracy, or availability of any external sites or resources linked to this website.

 

6. No Guarantee of Outcomes

Every individual’s circumstances are unique. While counselling can be a valuable process, no specific results or outcomes can be guaranteed. The effectiveness of counselling depends on many factors, including personal commitment and readiness for change.

 

7. Copyright and Content Use

All content, including articles, images, and materials on this website and blog, are the intellectual property of the website owner unless otherwise stated. You may not copy, reproduce, or distribute any content without prior written consent.

 

8. Data Protection

Any personal information shared through this website will be handled in accordance with UK data protection laws (UK GDPR and Data Protection Act 2018). For details on how data is collected, used, and stored, please refer to the Privacy Policy.

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